1. Tell people what you want or they will impose an agenda upon you.
2. If you address issues when they are first apparent to you it is more likely they will be resolved or at least addressed.
3. Big problems almost always begin as really small, usually negligible irritations.
4. What you will not, or cannot talk about is usually has more power to drive you than the things you are able to talk about.
5. There’s a natural urge to tell people what they want to hear – an effective, highly functioning person develops the courage to deliver seemingly unpopular messages in palatable ways.
6. What people think is more important than the reality – the individual who takes it upon him or herself to be a denial-buster will not hold much credibility for very long.
7. All behavior has meaning but not all the meaning behind is accessible or important – wisdom is knowing the difference.