Pocket reminders

by Rod Smith
  • Please, say please, thanks, and thank you in every interaction.
  • Make eye contact with everyone you meet.
  • Resist multitasking when you are talking to people – even if you’re talking on the phone.
  • Return calls and text messages. Don’t ignore people.
  • Apologize when an apology is necessary and don’t do it just for show.
  • Don’t drop sales people or estate agents who have helped you without announcement or explanation.
  • Be nice to all people even if you don’t get what you want from them and even if they are unpleasant to you. Your behavior always reflects on you no matter what the context.
  • Open doors for people. You are very unlikely to lose by helping someone else win.
  • Stand back – let others go ahead of you.
  • Listen very well; assume nothing; people everywhere are struggling with something or with other people. Your listening ear may become a lifeline to a total stranger.

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