Good with people?

by Rod Smith

Do you want to be an excellent employee especially when working with people?

  • Look people in the eye. Listen with your whole body. Listen to others before you speak. When you do speak, speak up and speak clearly. Avoid thinking you already know what a person is going to tell you or is trying to tell you.
  • Anticipate needs and wants of your clients (customers) while simultaneously being aware that you may anticipate incorrectly. It’s a fine balance. When you near perfection at this you will regard your work as art and not a job.
  • When faced with complaints or problems do not escalate matters, take sides, or assign blame. Focus on understanding and solving, not diagnosing.
  • Don’t chew gum at work, ever. Dress well and be well groomed, always. Shower, often (not at work).
  • Tell the truth efficiently and kindly. A good reputation, which can take years to build, can be permanently ruined with one lie.
  • Don’t date co-workers or anyone with whom you work. You’re at work to earn a living not find a spouse.
  • Turn your phone off at work.

Seeking a fellow teacher: A teacher, whom I know well, wants to have her 40 students (eight and nine-year-olds) correspond with similarly aged students in KwaZulu-Natal. Teachers, please reach out to Stacy directly at SGraber@SRESDragons.org.

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