- If plans derailed they were quick to listen in order to understand rather than to blame.
- They searched for solutions not problems.
- They understood their weaknesses and did not try to conceal or deny them.
- They wanted to learn and were open to learn from anybody.
- They were often not the installed or appointed leader of the business or community.
- They were not easily fazed or frazzled. They understood that few immediate crises possess the power to topple a healthy organization.
- They regularly outlined the big picture, the long-term goals – they set the direction.
- They knew people by name and used names.
- They authentically and publicly praised good work. They said “please” and “thank you” a lot.
- They looked for ways to serve and did so when it was necessary and not to make a show or make a statement.
- They held confidences. If they talked about others behind their backs it was only to offer praise for work well done.
- They micro-managed themselves, only. They trusted themselves and could therefore trust others.
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